Terms of Use – (Purchases on the Website)

These Terms of Use (“Terms of Use”) govern and determine the use of the websites, landing pages, and/or purchase pages of Hugsen Technologies Ltd. (“the Company” or “the Website”) by its users (“User,” “You,” or “Your”). These Terms also apply to any purchaser of any of the Company’s products through the Website (“Purchaser” and “Product”), and regulate aspects relating to product purchases, the Company’s liability limits, delivery and shipping conditions, and the receipt of services through the Website, the Product, and all other services provided by the Company (collectively, “Services”). Therefore, it is recommended to read these Terms carefully before browsing and/or using the Website. By accessing, entering, or using the Website in any way, including purchasing any Product, the User confirms that they have read, understood, and fully agree to these Terms. Users who do not agree to these Terms, in whole or in part, are requested not to use the Website.

The Company’s Privacy Policy and any additional terms displayed on the Website are an integral part of these Terms (collectively referred to hereinafter as “Terms”).

The Terms are written in the masculine singular for convenience only and apply equally to all genders. The use of the Website and/or the Services is intended for individuals over the age of 18. Section headings are for convenience only and should not be given any substantive meaning in interpretation.

The Website and Its Content

The Website provides general information about the Company, its business activities, and its products, including additional content such as articles, recommendations, blogs, images, text, logos, clickable symbols, etc. (“Content”). The Website also provides contact methods for users wishing to obtain further information, sign up for newsletters, or apply to work with the Company.

Please note that the Content on the Website does not constitute financial, medical, or professional advice of any kind. The Content is offered to Users solely as general information and an overview of the Company’s activities and products and should not be considered as professional, medical, financial, or investment advice. Use of or reliance on the Website Content is at the User’s sole risk. The Company is not responsible for any decisions or actions based on the Website Content, which is provided “as-is.” Additionally, the Company’s obligations regarding products offered on the Website are governed by applicable law and any written commitments made explicitly for each Product on its sales page; general content, recommendations, or articles on the Website do not constitute any representation or warranty regarding the Products. Images on the Website are for illustration purposes only. The Company is not responsible for any loss or damage to your device when downloading Content and does not guarantee that the Content is free of viruses or harmful components.

The Website may also contain information or links to third-party websites and/or third-party content that is not owned by the Company (“Third-Party Websites” and “Third-Party Content,” respectively). By accessing a Third-Party Website or using its Content, you are subject to that third party’s terms and privacy policy, so it is recommended to read them carefully. The User acknowledges and agrees that:

1. The Company has no control over Third-Party Websites or Content, their terms of use, or privacy policies, and is not obliged to monitor such content or services;
2. Third-Party Content or links to Third-Party Websites do not constitute endorsement, approval, or recommendation by the Company; and
3. The Company is not responsible, directly or indirectly, for the legality, accuracy, or any loss or damage resulting from the use or reliance on any Third-Party Website or Third-Party Content, which is the sole responsibility of the User.

Representations and Commitments by the User

The Purchaser undertakes that their use of the Website, Product, and the Company’s Services, and their agreement to these Terms, is lawful and in accordance with any applicable agreements.

You declare that:

1. You have the legal capacity to accept these Terms, or you hold the necessary authorizations to be bound by them;
2. You will comply with all applicable laws regarding your use of the Website and Content;
3. You will not use the Website or Content unlawfully, improperly, immorally, without authorization, or in any unreasonable manner, including violating third-party rights or the Company’s rights, including intellectual property and privacy rights;
4. You will not use the Website in a way that prevents others from using it, or that bypasses, disables, or interferes with the Website’s security or functionality, nor upload any software or applications that may harm or damage;
5. You will not use the Website to promote, manage, or facilitate any activity that infringes on any rights;
6. You will not copy, duplicate, upload, publish (unless expressly permitted), transmit, or distribute the Website, Content, or any part thereof, nor remove, alter, or obscure copyrights, trademarks, or other proprietary notices;
7. You will use the Website and Content only for personal, non-commercial purposes;
8. You will not claim any proprietary rights in the Website or Content;
9. You will not use the Company’s logo or trademarks without prior written consent.

Regarding the Product and use of Services, the Purchaser also undertakes not to:
a. Use, modify, or integrate the Product or any part of the Services into any other product or system or for competing purposes;
b. Sell, license, rent, transfer, pledge, or otherwise distribute the Product or Services, including granting access to third parties not authorized by the Company;
c. Reverse engineer, copy, distribute, or replicate the Product or any Services, or perform any action that may harm the Company’s property;
d. Attempt to discover the source code of the Product and Services or modify it;
e. Perform any action constituting interference, hacking, or sabotage of Services or Company systems;
f. Use the Services for illegal or immoral purposes.

The Company reserves the right to deny access to the Website and/or any action therein to anyone who violates these Terms or uses the Website or Content improperly.

Purchase of Packages and Products on the Website

Through the Website, you may purchase various products from the Company and/or third-party suppliers associated with it. Specific terms for each Product will appear on the Product page, including Product description, price, shipping terms, available purchase options, etc. Prices are in Israeli Shekels and include VAT, unless stated otherwise.

The Company reserves the right to offer products in packages or with varying terms, at its sole discretion, in accordance with applicable law. Specific package terms will be detailed on the relevant page, and Customers acknowledge that package prices or terms may reflect discounts or benefits not applicable to other packages.

The Company reserves the right to change Product features, remove or add Products, adjust prices or purchase and supply terms, provided that each Purchaser receives the same conditions presented at the time of purchase. The Company may limit quantities of Products offered on the Website.

The Company endeavors to maintain stock availability but reserves the right to cancel or delay any transaction if it cannot supply the Product under the agreed terms, with a refund of the purchase amount.

To purchase Products, the Purchaser must provide personal details including full name, email address, delivery address, and phone number. Payment requires providing valid credit card details and the cardholder’s ID number. Credit card details and IDs are not stored by the Website but by authorized payment providers.

Upon completion of a purchase and confirmation of payment, the Purchaser will receive an email with transaction details. The Purchaser is responsible for providing a correct email address. The confirmation email indicates that the order was received, but does not itself confirm receipt of payment or obligate the Website to deliver the Product.

Delivery and Shipping

Product delivery times and shipping terms are as specified on the relevant Product page. These do not apply if a Product is out of stock or requires a special order. The Company is not responsible for delays beyond its control or due to third parties. Delivery is made to the name and address provided by the Purchaser. The Company is not responsible for errors due to incorrect information provided by the Purchaser.

Receipt, Opening, and Installation

Upon receiving a Product, installation may be carried out independently or by a Company technician, as detailed on the Product page and in the selected package.

If the package includes technician installation, the Purchaser must not open the Product packaging before the technician arrives. Upon arrival, the technician will open the packaging, verify all parts, and install the Product. The Company is not responsible for issues arising if the packaging is opened beforehand.

If self-installing, the Purchaser should verify all Product parts upon receipt. Missing or defective components should be reported immediately. Opening the packaging and starting usage constitutes proof that the Product was received in full and intact. Installation must follow the provided instructions. The Company is not responsible for damage resulting from incorrect installation.

Initial Operation and Registration

After installation, the Purchaser must download the Company’s mobile application (“App”) and register as a subscriber to Company services. You will be required to review and accept the user license for the services, App, and subscription (“User License”) and the Privacy Policy, available at:

User License – [https://hugsen.com/en/privacy-policy-en/]
Privacy Policy – [https://hugsen.com/en/privacy-policy-en/]

Registration and acceptance of the User License and Privacy Policy are mandatory for Product use. Subscription fees may be separate from Product prices and are presented distinctly. The Company may update the User License and Privacy Policy from time to time and will notify Users of material changes.

Equipment and Product Rental

Packages may include rental of Products, subject to deposit and periodic usage fees, as detailed on the relevant Product page. All rented Products remain the exclusive property of the Company. Users receive limited, non-transferable licenses for personal and household use only.

Upon rental period expiry or termination, the Product must be returned in its original packaging with all accessories, in good condition. Failure to return may lead to legal action and the Company may deduct damages from the deposit.

Support and Warranty

The Company’s Product warranty is as required by law. The Company is not liable for damage caused by misuse, breakage, or physical damage after receipt. Technical support and maintenance services are provided Sunday–Thursday, 09:00–16:00 (Israel). For any Product issues, contact the Company for assistance.

Returns Policy

Returns are allowed as provided by law under the Israeli Consumer Protection Law, 1981.

The Company ensures Products are delivered in proper condition. For defective or incomplete Products, shipping and exchange costs are covered by the Company.

Other cancellations or returns are subject to:

• Product purchase packages: return within 14 days in original packaging; shipping costs not refunded; cancellation fee up to 5% or 100 ILS, whichever is lower.
• Rental packages: cancellation within 30 days of receipt incurs no fee after Product return; after 30 days, a proportional usage fee applies. Technician installation fees may be deducted (max 100 ILS).

App subscription cancellations follow the User License terms.

Intellectual Property

The Company grants a limited, non-commercial, non-transferable license to use the Product and Services per these Terms and the User License.

The Website, Content, and Services (excluding third-party content), and Products remain the Company’s property, including trade names, trademarks, logos, and specifications. These Terms or Product purchase do not transfer ownership rights to the User.

Third-Party Services and Interfaces

The system and Services may interface with third-party services (“Third-Party Services”) selected by the Purchaser via separate agreements. The Company is not responsible for Third-Party Services or their operation. Interaction with third parties is independent and does not guarantee access or functionality. Users bear sole responsibility for Third-Party Services.

Disclaimers and Limitation of Liability

Except as explicitly stated, and subject to applicable law, the Website, Content, and Services are provided “AS-IS” and “AS-AVAILABLE” without warranties. The Company does not guarantee error-free operation, uninterrupted access, virus-free content, or content accuracy. Users acknowledge sole responsibility for their use of Products and Services. The Company is not responsible for third-party service failures, including electricity or internet outages.

Indemnification

The User agrees to indemnify the Company from any claims, damages, or expenses arising from:

1. Use of the Website or Content in violation of these Terms;
2. Violation of third-party rights via the Website or Content;
3. Breach of applicable law.

Indemnification obligations apply even after termination of these Terms.

Privacy

The Company is committed to protecting information shared by Users per applicable law. The Privacy Policy [https://hugsen.com/en/privacy-policy-en/] describes the Company’s data collection and usage practices and is an integral part of these Terms.

By sharing information about another person, you represent that you are authorized to share such information.

The Company may use contact information to send marketing messages, updates, and promotional offers, subject to applicable law.

Termination

You may terminate these Terms by ceasing Website or Content use. The Company may modify, suspend, or terminate access to the Website or Content at any time without notice and without liability.

Modification of Terms

The Company may update these Terms at any time at its sole discretion. Updated Terms take effect upon posting on the Website. Continued use of the Website constitutes acceptance of changes. Material changes affecting User rights will be reasonably notified.

General

These Terms are governed by Israeli law. Dis